How to file a Consumer Complaint

Complaint Lodging

To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.

National Consumer Dispute Redressal Commission, known as National Commission, deals with complaints involving costs and compensation higher than Rs. One Crore.

State Consumer Dispute Redressal Commission, known as State Commission, deals with complaints involving costs and compensation higher than Rs. Twenty Lakh and less than Rs. One Crore.

District Consumer Dispute Redressal Forum, known as District Forum, deals with complaints involving costs and compensation less than Rs. Twenty Lakh.

Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint.

Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaint

Cases at District Forums

Consumer Case (Cc)

# Fee For Making Complainant,If Required(In The Name Of Registrar,Ncdrc,New Delhi)
# Complaint With Affidavit
# Supporting Documents In Favour Of The Complaint E.G. Receipt, Voucher Etc.
# Limitations, If Any (2 Years From Cause Of Action)
# Index

Miscellaneous Application (Ma)

# Miscellaneous Application With Affidavit
# Supporting Documents In Favour Of Ma
# Index

Criminal Petition (Cp)

# Index

Interlocutory Application (Ia)

# Complaint With Affidavit
# Supporting Documents In Favour Of The Complaint E.G. Receipt, Voucher Etc.
# Limitations, If Any(2 Years From Cause Of Action)
# Fee For Making Complaint
# Index

Execution Application (Ea)

# Execution Application With Affidavit
# Certified Copy Of Impugned Order(S)
# Limitations, If Any
# Index

Cases At State Disputes Redressal Commissions

Consumer Case (CC)

# Fee For Making Complainant,If Required(In The Name Of Registrar,Ncdrc,New Delhi)
# Complaint With Affidavit
# Supporting Documents In Favour Of The Complaint E.G. Receipt, Voucher Etc.
# Limitations, If Any (2 Years From Cause Of Action)
# Index

Miscellaneous Application (Ma)

# Miscellaneous Application With Affidavit
# Supporting Documents In Favour Of Ma
# Index

Criminal Petition (Cp)
# Index

Interlocutory Application (Ia)

# Complaint With Affidavit
# Supporting Documents In Favour Of The Complaint E.G. Receipt, Voucher Etc.
# Limitations, If Any(2 Years From Cause Of Action)
# Fee For Making Complaint
# Index

Revision Petition (Rp)

# Stay Application With Affidavit,If Required
# Certifeid Copy Of Order Of State Commission
# Revision Petition With Affidavit
# Copy Of Order Of District Forum
# Limitations, If Any(Within 90 Days Of The Receipt Of The Order )
# Supporting Documents In Favour Of Rp
# Index

Transfer Application (Ta)

# Transfer Application With Affidavit
# Index

Execution Application (Ea)

# Execution Application With Affidavit
# Certified Copy Of Impugned Order(S)
# Limitations, If Any
# Index

Review Application (Ra)

# Certified Copy Of Order Of National Commission
# Application For Review With Affidavit
# Supporting Documents In Favour Of Review Application
# Limitations, If Any(Within 30 Days Of The Receipt Of The Order )
# Index

First Appeal (Fa)

# Memo Of Appeal With Affidavit
# Stay Application With Affidavit, If Required
# Certified Copy Of Order Of State Commission
# Bank Drafts (In The Name Of Registrar, Ncdrc, New Delhi)
# Limitations, If Any (Within 30 Days Of The Receipt Of The Order )
# Any Other Documents Required
# Miscellaneous Application With Affidavit
# Supporting Documents In Favour Of Ma
# Index

Caveat Cases (Cv)
# Application
# Copy Of Order Of District Forum

Criminal Appeal (Ca)

# Memo Of Appeal With Affidavit
# Certified Copy Of Order Of District Forum
# Stay Application With Affidavit,If Required
# Any Other Documents Required
# Limitations, If Any
# Fdr, If Required
# Index

Cases At National Consumer Disputes Redressal Commission (NCDRC)

Consumer Case (CC)

# Fee For Making Complainant, f Required (In The Name Of Registrar, Ncdrc New Delhi)
# Index
# Complaint With Affidavit
# Supporting Documents In Favour Of The Complaint E.G. Receipt, Voucher Etc.
# Limitations, If Any (2 Years From Cause Of Action)

Miscellaneous Application (Ma)

# Miscellaneous Application With Affidavit
# Supporting Documents In Favour Of Ma
# Index

Revision Petition (Rp)

# Stay Application With Affidavit, If Required
# Certified Copy Of Order Of State Commission
# Revision Petition With Affidavit
# Copy Of Order Of District Forum
# Limitations, If Any (Within 90 Days Of The Receipt Of The Order )
# Supporting Documents In Favour Of Rp
# Index

Transfer Application (Ta)

# Transfer Application With Affidavit
# Index

Execution Application (Ea)

# Index
# Execution Application With Affidavit
# Certified Copy Of Impugned Order(S)
# Limitations, If Any

Review Application (Ra)

# Certified Copy Of Order Of National Commission
# Application For Review With Affidavit
# Supporting Documents In Favour Of Review Application
# Limitations, If Any(Within 30 Days Of The Receipt Of The Order )
# Index

First Appeal (Fa)

# Memo Of Appeal With Affidavit
# Stay Application With Affidavit,If Required
# Certified Copy Of Order Of State Commission
# Bank Drafts (In The Name Of Registrar,Ncdrc,New Delhi)
# Limitations, If Any (Within 30 Days Of The Receipt Of The Order )
# Index
# Any Other Documents Required
# Miscellaneous Application With Affidavit
# Supporting Documents In Favour Of Ma

Caveat Cases (Cv)

# Application
# Copy Of Order Of District Forum

Also Read:
Services - Consumer Protection Act:
Consumer is the purpose and most powerful motivating force of production, yet at the same time consumer is equally vulnerable segment of the whole marketing system.
Consumer Protection Act | Rights of a Consumer | Commentary on Consumer Protection Act | SC Rules Relevant to Consumer Protection Act | NCDRC

National Consumer Disputes Redressal Commission (NCDRC)
Is the Highest court of appeal in matters related to Consumer Disputes in India, the presiding Judges in NCDRC are Retired Judges of The Supreme Court.

* For more info on National Commission Contact me at Ph no: 09650499965

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