Basic overview of consumer rights and its protection.
Q. The first question is who is a consumer?
I (consumer) and you (consumer). A person who buys a good or service for his own
personal use and not for further manufacture is called a consumer. Consumers
play an important role in the market. The market for a good or service
constitutes all the consumers and producers of that good or service. If there is
no consumer, producers will have no one to provide the good.
As a consumer or buyer are you aware about what your rights are.
You purchase a
variety of goods and services in the market but in case you have any problem
with your purchase like a defective good, Do you know what your rights are and
whom or how to approached to get your issue resolve. We are very well aware that
consumers faced Various problems on account of competition in the market,
misleading advertisements and services etc. Hence under the consumer protection
act,1986 , government of India has provided certain rights to safeguard
Q. what is meaning of right under consumer protection act?
A right is a moral and legal entitlement (privilege) given to a person. It is
something that we have permission to own or do.
Let us understand these rights in detail:
Right to safety: Consumer has a right to be protected against goods and services which are
hazardous to health and property.
Ex- Manufacturing defects in pressure cookers, gas cylinder's may cause loss to
life, property and health of consumers.
Right to be informed: consumer has the right to have complete information about the product he is
Ex- quantity, quality, purity standard or grade, date of manufacture and price
of the goods.
So, as to protect himself against the abusive and unfair practices.
Right to choose: Every consumer has freedom to choose goods and services from various
products available at competitive price.
i.e., Producer can't force him to buy particular brand only.
Right to be heard: If consumer exploited, dissatisfied with any product, or has any complaint
against any product, So he has the right to file complaint and to be heard.
There is some new points as we know that many business firms have set their own
consumer services and grievances call.
Right to seek redressal: Consumer has the right to get relief against any unfair trade practices, if
product is not according to his expectation or is dangerous.
Ex- Replacement of product, Removal of defect in product.
Right to consumer education: Consumer has a right to acquire knowledge and to be a well informed consumer
[rights and reliefs available in case product is
not according to his expectation].
- Government of India also making consumer aware by using media.
There are certain laws in which clearly talks about what are the consumer
laws/acts and how they can protect.
Laws to Protect Consumers:
The Consumer Protection Act, 1986 (COPRA) In this, it protects the right of the consumer and makes user aware of their
They have developed or formed a three-tier system wherein there
is District Forums, State Commission, and National Commission thus to
protect the right of the consumer.
Indian Contract Act, 1972They lay down the conditions in which the parties promise each other of the
services to be provided and agree on certain terms.
The contract is made that is binding on each other. They protect the interest
that the contract is not breached and in case if breached the remuneration to be
The Sales of Good Act, 1930 To ensure the consumer rights in case the goods offered to the consumer is not
up to the standard which was promised and the false claim was made.
The Essential Commodities Act, 1955 To keep track of the commodities which are essential and monitor their
production and supply.
Also keep a track of any hoarders, black marketers,
The Agricultural Produce
(Grading and Marking) Act, 1937.
To implement the grading standard and hence monitoring the same whether standard
checks are been done to issue the grading.
In this, AGMARK is the standard introduced for agricultural goods.
The Prevention of Food Adulteration Act, 1954.This act makes
sure the purity of the food items and the health of the consumers which
could be affected by the adulterated items.
The Standards of Weights and Measures Act, 1976. The Standards of Weights and Measures Act protects the right against the goods
which is underweight or under measured.
The Trade Marks Act, 1999 This act protects users from false marks which could mislead the consumer and
hence cheat them in the ground of quality of the product.
The Competition Act, 2002 The Competition Act replaced from the Monopolies and the Restrictive Trade
Practices Act following to take action against the firms which use such practice
which in turn affect the competition in the market.
The Bureau of Indian Standards Act, 1986 The Bureau of Indian Standards Act ensures about the quality of the product to
be used by the consumer and has introduced BIS mark to certify the quality of
the product and have set up grievance cell which can take complaints regarding
the quality of the product.
Award Winning Article is Written By: Ms.Sapna Kumari
Authentication No: AG024335157494-30-820