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Regulatory Challenges Of Online Platforms And Their Impact On Traditional Business Models

The rapid growth of online platforms naturally causes huge disruptions to the traditional business models in most industries. With such technological leapfrogging and consumer preference shift being supported by these online platforms, innovative services and convenience are created but raise big regulatory challenges.

As such, the incumbent businesses are experiencing increased competition, shareholder erosion, and spurring business strategies. Challenges online platforms pose to the regulatory process are antitrust concerns, data privacy, consumer protection, taxation, and laws relative to labor, all of which will significantly alter business models currently in place. This analysis opens up to a delicate balance between fostering innovation at one end while ensuring fair competition and leading traditional businesses to adapt to changing circumstances.

Introduction
Indeed, the Internet has transformed the way that people interact with products and services, mainly through the modes of e-commerce giants, ride-sharing services, streaming services, and social media networks. Their business models, driven by technology-driven efficiencies and a wide-reaching network effect, have redefined an industry group hitherto thought of in terms of traditional notions of retail, transportation, media, or hospitality industries. This growth, however, has been accompanied by a host of regulatory challenges that affect not only the new platforms but also traditional businesses which they compete with.

These papers review regulatory issues that currently arise for online platforms and affect the competitive environment by forcing traditional business models to adapt or otherwise risk becoming obsolete. Our considerations on challenges regarding antitrust, data privacy, consumer protection, taxation, and labor regulations are concerted efforts toward an all-round view of the evolving relationship among new players, online platforms, and old guys, traditional businesses.

Antitrust and Competition Issues
One of the biggest regulatory challenges faced by online platforms is antitrust and competition law. Online platforms because they scale so quickly easily take huge shares in markets, leading to an environment that may become monopolistic or oligopolistic in nature thereby silencing competition. Amazon, Google, and Facebook have all faced investigations in more than one jurisdiction over allegations of abusing their dominance over markets through anti-competitive conduct like self-preferencing, predatory pricing, and data exploitation.

This disruption was apparently felt the most in retail, media, and transportation, where traditional businesses tried their best to adapt to the relatively new business model.

While many smaller brick-and-mortar companies failed to compete with pricing strategies and reach, this became a cue for regulators to look for measures that will curb the monopolistic tendencies of such digital giants and encourage a better competitive environment for traditional players. However, the problem has been exacerbated with this going on becoming a global activity and the space technology evolves rapidly and in a very unpredictable manner.

Online businesses live off data; the increasing use of data for targeted advertising, personalized services, and many other values bestowed to customers has made it necessary to collect and use personal data to a significant level that raises big questions of privacy and security. The regulations that have been enacted, such as the General Data Protection Regulation in Europe and the California Consumer Privacy Act, are aimed at protecting consumers’ privacy and giving them more control over their own data.

Traditional businesses that base themselves on lesser data-centric models are at a competitive disadvantage.

While online platforms rely on millions of pieces of customer data to optimize services, traditional businesses lack the technological infrastructure and the capability or do not have the necessary know-how to do the same. Furthermore, data privacy regulatory interventions compel both online platforms and traditional businesses to spend on compliance as defined by internal measures that provide efficient secure data storage and transparent data practices. This has driven the cost of operations up for traditional businesses, and the companies may not realize an effective means of conforming to these very strict standards as do those online business rivals.

Increasingly, online platforms have brought businesses and consumers into platforms where face-to-face interaction is minimal, and therefore, problems in terms of transparency, accountability, and consumer protection abound. Complaints include misleading adverts, fake products, lack of clear pricing models, and unfair business practices among others. Traditional businesses are usually on many more contacts with their customers and result in deeper trust and accountability.

As a reaction to these issues, the regulations have been pushing for tougher consumer protection laws. This law would ensure that the e-business adheres to conventional business practices. For example, the “New Deal for Consumers” by the European Union further enhances conditions transparency, pricing, and options for redress. While this also acts as a leveler against unfair practices, it increases pressure on conventional businesses to be equally strict on their online presence to be effective in their strategies.

Taxation Problems
Taxation is another major regulatory issue in online platforms. Most of the global leading platform players cross borders, as some of them take advantage of tax loopholes or enjoy low-tax jurisdictions. This has further led to serious losses in tax revenues across different countries, and it has sparked debates on taxes and the equitability of taxation of the digital economy. Responding to these issues, many countries have introduced or propose the concept of a digital services tax- specifically, introducing taxes on revenues generated by online platforms within their borders.

In the case of traditional businesses, which are normally exposed to local tax regimes, there is a lopsided field between such companies and multinational digital giants that can minimize their tax liabilities. This has further worsened competition between online and traditional businesses, and governments are increasingly working to create a more balanced tax system that ensures a fair contribution from all players in the market.

Labor Laws and Gig Economy Regulation
Online business platforms, notably those emerging in relation to the gig economy, raise related labor regulation issues. Uber and DoorDash, among other companies with a large number of independent contractors, have faced worker-classification issues, associated benefits, and wage concerns. It has resulted in increased legislation, for example, California’s AB5, which has reclassified gig workers as employees who enjoy more protections under the law.

Traditional businesses, especially those that fall within the retail and hospitality-related sector, are strictly regulated under the law to include minimum wage law paid by such business firm, employee benefits, and the right to unionize. The debate regarding regulation of gig economy workers would therefore touch traditional businesses where the competition for market is fraught due to having labor with a lower cost.

The regulations could also mean that the online platforms have to change their respective business models or contracts that could raise costs and shift the competitive dynamic.

Impact on Traditional Business Models
Regulatory hurdles and obstacles will now directly affect traditional models of business.

Traditional companies must morph themselves in the following ways:

  1. Transformation to Digitization: Most classical businesses are heavily investing in digital infrastructure, ecommerce platforms, and analytics of customer data to keep up with the online platform.
  2. Regulatory Compliance: New regimes of regulations are imposed on digital and physical operations of traditional organizations such as data protection legislations, consumer protection laws, etc. This requires an investment in compliance programs.
  3. Collaborative Models: Traditional firms have actually decided to collaborate with online companies, combining the might of both platforms. For example, most of the traditional retailers are partnering with e-commerce Goliaths for penetrating bigger markets.
Conclusion
Therefore, online platforms will fundamentally alter an industry, leading to both opportunity and threat. Traditionally, more issues appear to hit the regulatory radar for the moment on antitrust, data privacy taxation, and labor laws that alter the competitive landscape even if these regulations aspire to make the market more fair as they demand that the traditional businesses find ways to adapt to change very quickly. Then, in the end, survival of the traditional business model will be dictated by both its ability to change and evolve with technological change while being increasingly bound by regulatory and legal frameworks governing the digital economy.

 

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