On May 7, the Supreme Court of India issued a warning, stating that social
media influencers and celebrities would share equal responsibility and liability
if they are discovered endorsing products or services in misleading
advertisements.
'We are of the opinion that the advertisers or the advertising agencies or
endorsers are equally responsible for issuing false and misleading
advertisements. Endorsements by public figures, influencers, celebrities, etc go
a long way in promoting a product and it is imperative for them to act with
responsibility when endorsing any product in the course of advertisements,' said
the bench of Justices Hima Kohli and Ahsanuddin Amanullah, while taking note of
the Central Consumer Protection Authority (CCPA) guidelines which call for
influencers to be transparent about paid endorsements.
The court said celebrities and influencers should 'not abuse the trust placed in
them by the public.'
The Supreme Court of India has taken stricter action against Patanjali Ayurved
by dismissing a second apology from the company, its founder Baba Ramdev, and
managing director Acharya Balkrishna. The Apex Court expressed displeasure over
Patanjali's advertisements that purported to cure various serious ailments,
including Covid-19.
Misleading Advertisement, as defined in the Section 2 (28) Consumer Protection
Act 2019, refers to any product or service is one that falsely describes the
product or service, provides a false guarantee, or is likely to deceive
consumers regarding its nature, substance, quantity, or quality, conveys express
or implied representations constituting unfair trade practices if made by the
manufacturer or seller, or deliberately conceals important information. When an
edible oil advertisement gives you the impression that you are free of heart
problems so long as you are using that particular oil, then it is
misrepresenting facts.
In the case of
Havells India Ltd. & Ors. v Amritanshu Khaitan & Ors., the
Delhi High Court outlined the test for determining whether an advertisement is
misleading. The Court stated that for an advertisement to be considered
misleading, it must deceive or have the potential to deceive the targeted
audience. Additionally, the deceptive nature of the advertisement must be likely
to impact the economic behavior of the public or harm a competitor of the
advertiser.
Globally, celebrity endorsements of high-salt, high-sugar, and high-fat foods
are worrisome, impacting more than just children's purchasing habits. In India,
film celebrities endorsing popular packaged foods, particularly sweetened
beverages like Kellogg's K Special (endorsed by Deepika Padukone), Thums Up
(endorsed by Salman Khan), Ching's Secret, and Kellogg's Oat Masst Masala
(endorsed by Ranveer Singh), exacerbate the issue.
Consumers are significantly influenced by celebrities in their purchasing
decisions due to findings in marketing psychology. Research indicates that
people are more likely to choose products endorsed by celebrities, doing so
faster and with greater confidence. This phenomenon is attributed to
evolutionary tendencies, where humans and primates naturally align with
high-status individuals, following their gaze or decisions. Gaze-cueing is
stronger with non-celebrities, but celebrities' presence tends to draw attention
regardless of their gaze direction.
People often focus solely on the positive aspects highlighted in advertisements,
overlooking potential negative impacts. For instance, Maggi Atta Noodles were
marketed as whole grain with natural vegetables, omitting mention of their high
salt and fat content.
The responsibility of brand representatives has come under scrutiny, notably
following controversies surrounding Monosodium Glutamate and excess lead in
Maggi noodles, which were endorsed by film actors like Amitabh Bachchan, Madhuri
Dixit, and Preity Zinta. Similarly, Reebok's 'EasyTone' shoes, endorsed by
Bipasha Basu, faced criticism for failing to meet the guarantees and claims made
in the advertisements.
The Central Consumer Protection Authority (CCPA) has been established under
Section 10 of the Consumer Protection Act, 2019 for regulating matters relating
to violation of the rights of the consumers, unfair trade practices and false or
misleading advertisements which are prejudicial to the interests of public and
consumers and to promote, protect and enforce the rights of consumers as a
class.
It has issued Guidelines for Prevention of Misleading Advertisements and
Endorsements for Misleading Advertisements, 2022' with an objective to curb
misleading advertisements and protect the consumers, who may be exploited or
affected by such advertisements. Penalties for violating the guidelines are
clearly outlined. The CCPA imposes fines of up to 10 lakh rupees for misleading
advertisements, with subsequent violations facing penalties of up to 50 lakh
rupees. Endorsers can be banned from endorsements for up to 1 year, extending to
3 years for repeat offenses.
The Food Safety and Standards Authority of India (FSSAI) introduced the Food
Safety and Standards (Advertising and Claims) Regulation, 2018 to ensure
fairness in food product advertisements and protect consumer interests. One key
principle is that claims must be truthful, unambiguous, meaningful, and not
misleading. FSSAI partnered with The Advertising Standards Council of India (ASCI)
through a Memorandum of Understanding (MoU) to establish a monitoring mechanism
for misleading advertisements, facilitating effective regulation through
structured guidelines and actions.
The Advertising Standards Council of India (ASCI) seeks to ensure that
advertisements conform to its Code for Self-Regulation, which requires
advertisements to be legal, decent, honest and truthful, and not hazardous or
harmful, while observing fairness in competition.
Section 5(28) of the Consumer Protection Act 2019 introduces a critical defense
provision for endorsers, centered on the concept of 'due diligence.' However,
the interpretation of 'due diligence' remains a contentious issue, with its
application varying depending on the circumstances of each case. While this
provision aims to hold endorsers accountable, it also raises questions about
what constitutes sufficient due diligence, especially in the realm of celebrity
endorsements.
The ambiguity surrounding this provision poses risks on both fronts: it provides
a potential loophole for endorsers to evade liability while granting the central
authority discretionary power in determining whether due diligence was indeed
exercised.
Since the ASCI does not have the power to impose punitive measures, violators
often repeat offences, and resort to surrogate advertisements to escape
liability and promote their product. In fact, companies are lately changing
their campaigns, moving from nutrition and health claims to emotional tags to
avoid scientific scrutiny.
In the case of
Chander Kanta Bansal v Rajinder Singh Anand, the Supreme
Court clarified the term 'due diligence' as "reasonable diligence," akin to what
a prudent individual would exercise in managing their own affairs. This
emphasizes the importance of clarity and accountability in celebrity
endorsements, striking a balance between consumer interests and those of
endorsers.
Celebrity endorsements heavily influence consumer choices, especially regarding
food products, raising concerns for public health. Many countries, like Canada,
Estonia, and the UK, have enacted regulations to curb unhealthy food ads, some
specifically targeting celebrity endorsements. A complete ban on such
endorsements could be a pivotal public health intervention, as seen in the UK's
success in reducing ads promoting unhealthy foods by 37% from 2005 to 2009.
The Supreme Court ruling emphasizes the responsibility of celebrities and
influencers in endorsing products, especially in regard to misleading
advertisements. As legal frameworks evolve and consumer awareness grows, the
future of celebrity endorsement will likely demand greater transparency and
accountability to safeguard consumer interests and public health.
End-Notes:
- https://www.business-standard.com/industry/news/sc-states-celebrities-influencers-equally-accountable-for-misleading-ads-124050701424_1.html
- https://www.business-standard.com/industry/news/sc-states-celebrities-influencers-equally-accountable-for-misleading-ads-124050701424_1.html
- https://www.thehindubusinessline.com/companies/sc-rejects-second-apology-from-baba-ramdev-and-patanjali-ayurved-in-contempt-case/article68050254.ece
- https://indiankanoon.org/doc/91815858/
- https://economictimes.indiatimes.com/industry/cons-products/food/maggi-effect-fssai-issues-order-on-defying-msg-related-norms/articleshow/51652069.cms?from=mdr
- https://consumeraffairs.nic.in/sites/default/files/file-uploads/latestnews/CCPA%20Notification.pdf
- https://www.fssai.gov.in/upload/uploadfiles/files/Press_Release_MOU_ASCI_28_06_2016.pdf
- https://www.pitchonnet.com/pitch-feature/unmasking-surrogate-advertising-celebrities-loopholes-and-battle-for-ethical-visibility-33730.html
- https://www.downtoearth.org.in/news/health/misleading-ad-endorsements-by-celebrities-consumer-protection-bill-2018-has-loopholes-59463
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